Privacy Policy

Valstrong Plumbing Inc ("we," "us," or "our") operates the website valstrongplumbing.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

When you fill out a contact form, request a quote, or subscribe to our email list, we may collect:

• Name
• Phone number
• Email address
• Service type requested
• Description of your plumbing issue
• Property address (if provided)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address (anonymized)
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited and time spent on each page
• Referring website or search terms
• Click interactions with links and buttons

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and perform plumbing services
• Send appointment confirmations and follow-up communications
• Send marketing emails if you have opted in (plumbing tips, seasonal reminders, promotions)
• Improve our website and understand how visitors use it
• Comply with legal obligations

Cookies and Tracking

Our website uses cookies and similar technologies to analyze traffic and improve your experience. We use:

• Essential cookies — Required for the website to function (form submissions, security)
• Analytics cookies — Help us understand how visitors use the site (page views, traffic sources, device types). We use Google Analytics and custom tracking.

You can control cookie preferences through your browser settings or by using the cookie consent banner on our website. Declining analytics cookies does not affect your ability to use our site or request services.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers — Email delivery (Resend), hosting (Vercel), analytics (Google Analytics), and database services that help us operate the website
• Legal requirements — If required by law, regulation, or legal process

Data Security

We use commercially reasonable measures to protect your information, including encrypted connections (HTTPS), secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at info@valstrongplumbing.com or call (619) 977-2772.

Email Communications

If you subscribe to our email list, you will receive plumbing tips, seasonal maintenance reminders, and occasional promotions. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We will process your request within 10 business days.

Third-Party Links

Our website may contain links to third-party websites (Google Maps, Instagram, review sites). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

• Valstrong Plumbing Inc
• San Diego, CA
• Phone: (619) 977-2772
• Email: info@valstrongplumbing.com